Account Setup

A diagnosis of autism for your child or youth can be obtained from qualified professionals who have undergone specific training. These include, but are not limited to:

  • doctors, such as family physicians, pediatricians, developmental pediatricians and psychiatrists
  • psychologists and psychological associates
  • nurse practitioners

You can also receive a diagnosis of autism from one of the five diagnostic hubs funded by the ministry.

As of December 2022, the Government of Ontario sent everyone registered in the OAP an email or letter to create an account with AccessOAP.

If you didn’t receive your letter or email, please contact the Ministry of Children, Community and Social Services’ Central Resource Team:

Email: Toll-free: 1-888-444-4530

Once you receive the email or letter from the ministry, please follow the steps outlined in the email or letter to set up an account with AccessOAP.

AccessOAP manages the intake and registration of children and youth who are eligible for the OAP.

There are three easy ways to apply:

1. Online (the fastest)

Get started at and create your account.

2. Mail

Download an application form.

3. Phone

Call us at 1-833-425-2445 and we’ll help you get started.

Families with more than one child registered in the program can manage all of their children’s OAP information from one easy-to-use account. Each family has a dashboard where they can see snapshots of information about their child, or children, in one place. From there, they can click into each child’s account to access services or update financial information.

As of December 2022, families with more than one child would have received an email or letter from the Government of Ontario with information about how to create an account for each child. If you registered with the OAP before June 12, 2022, and have not received an email or a letter with your unique transition code, please check your email account (including the spam and junk folders). If you cannot locate the letter or email, please contact the Ministry of Children Community and Social Services’ Central Resource Team at or 1-888-444-4530.

If you choose to create your AccessOAP account online or by phone and have all the information you need, it should not take more than a few minutes. If you choose to create your AccessOAP account by mail, it will take up to 5 days from the date we receive your complete information package through the mail.


Follow the steps in your email or letter to create an account with AccessOAP and give consent to transfer your OAP record to AccessOAP.

You must complete the following steps to help make the transition as seamless as possible:

  • Create an account with AccessOAP
  • You will receive an invitation for core clinical services through your preferred channel of communication (mail, phone or via the AccessOAP family portal, which is the fastest).

You are then required to complete the following steps promptly:

  • Book a Welcome Call: You will receive instructions on how to book a welcome call in your invitation for core clinical services. You can do this online through the booking link provided in your invitation or by calling AccessOAP to book your appointment.
  • Participate in Welcome Call: Your family will meet with a care coordinator to discuss next steps. Care coordinators will support your family and help you understand your options.
  • Complete a Determination of Needs Interview: You will schedule and complete the determination of needs interview with a care coordinator. In the meeting, the care coordinator will guide your family through a series of questions to understand your child’s goals, strengths, and support needs across ten domains. In addition to the ten domains, care coordinators consider other factors, such as developmental stages, life stages, and co-existing health and environmental factors.
    This interview is separate from a clinical assessment, which is completed by a clinician as the first step of treatment planning for core clinical services. The information provided during the interview will inform the funding allocation your child receives for core clinical services.

  • Sign your Funding Agreement: Following the determination of needs interview, you will be provided with a summary notification that includes the amount of funding your child is eligible to receive for core clinical services for the year. Your family will then sign a funding agreement that outlines the terms and conditions associated with receiving the funds.
  • Ongoing Care Coordination Support: Your family can work with a care coordinator to understand the service options, within and outside of the OAP, that may be available in your community.

If you have questions about your behaviour plan, please contact your provider or clinical supervisor. If you need help creating your AccessOAP account, please contact us by email or phone:

You must have an account with AccessOAP to transition to core clinical services and to have access to other OAP services. If you do not create an account with AccessOAP, you will not receive an invitation for core clinical services and your behaviour plan will not be renewed on or after April 1, 2023.